Last updated: 28 August 2026
1. Scope
This policy applies to fees paid for IFTMO simulated trading accounts and related digital services. It does not limit mandatory consumer rights that apply in your jurisdiction.
2. Before account delivery
If payment has been confirmed but trading credentials have not been issued and digital access has not begun, you may request cancellation through the Contact Us page. Eligibility is reviewed using the order status, payment record, security checks, and applicable law.
3. After account delivery
Once MT4 or MT5 credentials have been supplied, dashboard access has been activated, or trading has begun, the digital service is considered delivered and the fee is generally non-refundable, except where required by law or where IFTMO confirms that the purchased service was not provided.
4. Non-refundable circumstances
Refunds are not normally available for change of mind after delivery, trading losses, rule breaches, prohibited conduct, account suspension caused by customer activity, failure to use the account, incorrect platform selection confirmed by the customer, exchange-rate movement, or dissatisfaction with market conditions.
5. Duplicate or incorrect payments
Duplicate payments, confirmed overpayments, or payment-processing errors should be reported promptly with the order reference and public transaction identifier. Valid claims will be reviewed and, where appropriate, returned after applicable provider, network, and exchange costs.
6. Crypto refunds
Approved crypto refunds are sent only through a supported route after ownership and destination checks. Blockchain network fees and third-party exchange charges may be deducted where permitted. Processing time depends on compliance review, provider availability, and network conditions.
7. How to request a refund
Submit the request through the Contact Us page using the registered email address and include the order number, payment transaction reference, reason for the request, and any supporting information. Additional verification may be required to prevent fraud or misdirected transfers.
8. Decisions and chargebacks
IFTMO will communicate the result to the registered email address. A customer may ask support to review a decision and provide new evidence. Fraudulent, abusive, or premature chargebacks may result in account restriction, but nothing in this policy removes lawful dispute rights.