Answers for every stage of your account.
Explore account setup, platforms, trading rules, checkout, rewards, security, and support. Choose a category to find the answer quickly.
Getting started
What is an IFTMO instant account?+
It is a simulated trading account with published risk limits and a performance target. You select an account size, complete checkout, and receive trading credentials after the order is confirmed and reviewed.
Is there a challenge before I can start?+
The instant-account route does not require a separate evaluation purchase before account provisioning. You begin on the selected instant account and must continue to follow every assigned rule.
Which account sizes are available?+
Choose from $5,000, $10,000, $20,000, $50,000, and $100,000 simulated balances. Current availability and prices are displayed on the Accounts & Pricing page.
How quickly will I receive my account?+
After payment confirmation, the order enters manual provisioning. The expected delivery window is shown during checkout and the status appears in your dashboard.
Can traders from every country join?+
Availability depends on applicable law, regional restrictions, payment coverage, and platform access. Check that your country is eligible before purchasing an account.
Accounts & platforms
Can I choose MT4 or MT5?+
Yes. Choose the platform card at checkout. The selected platform is saved with the order and used when the operations team provisions the account.
Where do I find my trading credentials?+
The login, trading password, and server are emailed after provisioning and displayed in the secure trader dashboard.
Can I change platform after purchase?+
Contact support before provisioning is completed. A platform change after credentials are issued may not be possible and can require a replacement account.
Is the account balance real money?+
No. Account balances and trading activity are simulated. The purchase is access to a simulated trading service, not a deposit or investment account.
Can I have more than one account?+
Multiple accounts may be permitted subject to the account-allocation, identity, and strategy rules in the current Terms & Conditions.
Rules & trading
What are the main objectives?+
The standard presentation uses a 4% daily loss limit, 6% maximum loss limit, and 10% reward activation target. Always follow the exact values assigned to your product and shown in your dashboard.
How is daily loss calculated?+
Daily loss includes the results defined in the Trading Rules, which may cover closed trades, floating profit or loss, commissions, and swaps. Your dashboard and Trading Rules page show the applicable reset time and calculation method.
Can I use expert advisors?+
EAs are allowed when they comply with platform, intellectual-property, risk, and prohibited-practice rules. Tools designed to exploit price feeds or copy unauthorized activity are not allowed.
Can I trade news and hold overnight?+
The standard rules allow news trading, overnight positions, and supported weekend holding. Normal market closures, spread changes, and product-specific limitations still apply.
Is there a consistency rule?+
The standard instant plans do not use a separate daily-profit consistency score. Risk limits and compliance requirements still apply on every trading day.
What happens if I breach a limit?+
The account may be suspended or closed. The team can review trading-server records when a technical discrepancy or calculation question is reported.
Payments & orders
How do I create my customer account?+
Enter your email and chosen password during checkout. Your email becomes the username, so a separate registration form is not required.
Why does my order say under review?+
Payment has been confirmed and the operations team is preparing or checking the trading account. The status changes when credentials are published.
How do crypto payments work?+
Choose an available cryptocurrency payment method at checkout. The payment screen shows the exact amount, asset, network, destination address, quote information, and confirmation status. Send only the displayed asset using the displayed network.
Can I use a discount twice?+
Personal offer eligibility and expiration are calculated by the website. An expired or consumed offer may not be reusable unless a new promotion is issued.
Can I request a refund?+
Refund eligibility depends on payment status, whether digital provisioning has started, whether credentials were delivered, applicable law, and the published Refund Policy.
Rewards & proofs
When can I request a reward?+
The account must reach its activation target, remain within all rules, have eligible performance, and pass the required account review.
Can I submit multiple reward requests?+
Yes, when your account remains eligible and has additional withdrawable rewards. Each request is reviewed and tracked separately.
Which payout methods are supported?+
Eligible rewards can be sent to Trust Wallet, MetaMask, a WalletConnect-compatible wallet, or a compatible custom crypto address you enter. Available assets and networks are shown before you submit the request.
Where can I verify a payout?+
Published payout records and certificates appear on the Proofs page. A certificate QR code opens its verification record.
Can I use my own crypto address?+
Yes. You can select a supported wallet or enter your own compatible cryptocurrency address. Always confirm that the asset, blockchain network, and destination address match because blockchain transfers can be irreversible.
Security & support
How do I contact support?+
Use the Contact page and include your order number. Separate addresses are provided for general support, account delivery, payouts, and compliance.
I forgot my website password. What should I do?+
Use the password-reset link on the Trader Sign In page. The reset message is sent to the email used at checkout.
Will support ask for my wallet seed phrase?+
No. Never share a seed phrase, private key, one-time security code, or remote-control access with anyone claiming to be support.
Why was my account placed in review?+
Orders, payout requests, or accounts can be reviewed for payment confirmation, identity, technical issues, rule compliance, or security signals.
Still need help?
Send the support team your question and include an order number when your message concerns an existing purchase.
Contact support →